At TURISTOFFS™, we want getting ready for your journey to be as simple as possible. Below you'll find information about order processing, shipping, tracking, international deliveries, and what to do if something goes wrong.

This Shipping & Delivery Policy applies to eligible orders placed through TURISTOFFS™.

ORDER PROCESSING

Most orders are processed within 1–3 business days after your order is confirmed.

Once your order has shipped, we'll send you a shipping confirmation email with tracking information.

Orders placed on weekends or holidays will generally begin processing on the next business day.

During product launches, pre-orders, holidays, or periods of unusually high demand, processing times may be longer. If a different processing or estimated shipping date applies to your purchase, it will be communicated on the product page or during checkout.

U.S. SHIPPING

Available shipping options and estimated delivery times are displayed at checkout.

Typical delivery estimates after shipment are:

Standard Shipping: 3–10 business days
Expedited Shipping: 2–5 business days

Shipping rates are calculated at checkout based on factors such as your destination, package size or weight, and selected shipping method.

Free standard shipping may be available on qualifying U.S. orders when offered. Any applicable free-shipping promotion or threshold will be displayed at checkout.

Delivery estimates are not guarantees and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

SET YET™ PRE-ORDERS

Some SET YET™ products may be offered for pre-order or pre-sale before inventory is ready to ship.

Estimated shipping dates for pre-order products will be clearly communicated on the applicable product page.

If your order contains a pre-order item, your estimated delivery timeline may differ from our standard shipping schedule.

We will communicate significant changes to an estimated pre-order shipping timeline whenever possible.

INTERNATIONAL SHIPPING

TURISTOFFS™ may ship to select international destinations.

Available countries, shipping rates, and estimated delivery times will be shown at checkout.

International shipments typically take approximately 7–21 business days after shipment, although delivery times can vary significantly depending on destination, carrier service, customs processing, and local delivery conditions.

Duties, Taxes & Customs

International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping charge and are the customer's responsibility.

TURISTOFFS™ does not control customs charges or processing times.

TRACK YOUR JOURNEY

Once your order ships, you'll receive an email containing your tracking information.

Please allow approximately 24–48 hours after receiving your shipping confirmation for tracking information to update within the carrier's system.

If tracking has not updated after this period, please contact Customer Care and we'll help you review the shipment.

SHIPPING ADDRESSES

Please carefully review your shipping information before completing your order.

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error after placing your order, contact us as soon as possible. We'll make every reasonable effort to update the address before shipment, but changes cannot be guaranteed once an order has entered processing or has been dispatched.

P.O. Boxes

We currently require a valid physical delivery address and do not ship to P.O. Boxes.

DELAYS

Occasionally, shipments may experience delays due to circumstances outside our control, including:

• Carrier disruptions
• Severe weather
• Holidays or peak shipping periods
• Customs processing
• Transportation disruptions
• Incorrect or incomplete delivery information

We'll always do our best to help when a shipment isn't moving as expected.

LOST OR MISSING PACKAGES

If your tracking information shows unusual delays or your package appears to be missing, please contact TURISTOFFS™ Customer Care.

Include your order number and tracking information so we can review the shipment and help determine the appropriate next step.

If tracking shows a package as delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and with the carrier when appropriate.

Then contact us if you still need assistance.

DAMAGED OR INCORRECT ORDERS

Your order should arrive the way it was intended.

If you receive an item that is damaged during delivery or an incorrect item, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Photos of the product
• Photos of the shipping packaging, when applicable

We'll review the issue and work with you on the appropriate resolution.

RETURNS & REFUNDS

Shipping and delivery issues are separate from our standard return policy.

For information about eligibility, return windows, refunds, and exchanges, please visit our Returns & Refunds Policy.

View Returns & Refunds →https://www.turistoffs.shop/pages/returns-refunds

NEED HELP?

Have a question about your order or shipment?

TURISTOFFS™ Customer Care

Email: customervip@turistoffs.com
Phone: (954) 861-8535

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

TURISTOFFS™
Curated for Those Who Move With Intention.

SET YET™
PACK READY. REST READY.

Are you Set Yet?