FAQ

FREQUENTLY ASKED QUESTIONS

What is TURISTOFFS™?

TURISTOFFS™ is a travel brand built around making the journey simpler, smarter, and more comfortable.

What began with curating products for travelers has evolved into creating our own original travel gear through SET YET™.

What is SET YET™?

SET YET™ is original travel gear by TURISTOFFS™, designed around the way modern travelers actually move.

Our philosophy is simple: identify real travel problems, rethink the experience, and create with purpose.

PACK READY. REST READY.

What are the first SET YET™ products?

The SET YET™ collection begins with two travel systems:

SET YET™ Modular Backpack — designed around organization, technology, security, and mobility.

SET YET™ Sleep System — a coordinated Neck Pillow + Eye Mask designed to make resting while traveling more comfortable.

Is the eye mask sold separately?

No. The Eye Mask + Neck Pillow are sold together as the SET YET™ Sleep System.

They were designed as one coordinated travel comfort solution.

Does the SET YET™ Modular Backpack fit a laptop?

Yes. The Modular Backpack is designed to accommodate laptops up to 16 inches, along with dedicated organization for technology and everyday travel essentials.

What materials are used in the Modular Backpack?

The backpack features a durable 1680D nylon exterior, YKK water-resistant zippers, matte-black hardware, and a light-gray interior designed to improve visibility and organization.

Do SET YET™ products include a warranty?

Yes. Every SET YET™ product is backed by our 24-Month Limited Warranty against qualifying manufacturing defects in materials and workmanship under normal intended use.

View Warranty →https://www.turistoffs.shop/pages/24-month-limited-warranty

What is your return policy?

Eligible products may be returned within 30 days of delivery, subject to our return conditions.

Products must generally be unused and in their original condition.

View Returns & Refunds →https://www.turistoffs.shop/pages/returns-refunds

How long does shipping take?

Most in-stock orders are processed within 1–3 business days.

Available shipping methods and estimated delivery times are shown at checkout. Pre-order products may have different shipping timelines, which will be clearly stated on the product page.

View Shipping & Delivery →https://www.turistoffs.shop/pages/shipping-delivery

Do you ship internationally?

TURISTOFFS™ may ship to select international destinations. Available destinations, shipping options, and estimated costs will be displayed at checkout.

International orders may be subject to local duties, taxes, or customs fees.

What happens if I purchase a SET YET™ product during pre-sale?

Pre-sale products have an estimated shipping timeframe displayed on the product page.

We'll keep customers informed of significant changes to the expected shipping timeline.

The 30-day return period begins upon delivery, not when the pre-order is placed.

Where can I learn the story behind SET YET™?

SET YET™ represents TURISTOFFS™' evolution from curation to creation.

Our products are being developed around real travel experiences and the belief that every feature should have a reason to exist.

Discover The SET YET™ Story →https://www.turistoffs.shop/pages/the-set-yet%E2%84%A2-story

How can I contact TURISTOFFS™?

Our Customer Care team is here to help with orders, products, shipping, returns, and warranty questions.

Email: customervip@turistoffs.com
Phone: (954) 861-8535

Contact Us →https://www.turistoffs.shop/pages/contact-us

STILL HAVE QUESTIONS?

We're here for the journey.

Visit our Help Center →https://www.turistoffs.shop/pages/24-month-limited-warranty

TURISTOFFS™ × SET YET™