Returns & Refunds
At TURISTOFFS™, we want you to feel confident in what you take on your journey.
If something isn't right with your purchase, we're here to help.
30-DAY RETURNS
Eligible products may be returned within 30 days of delivery.
To qualify for a return, your item must be:
- Unused and in its original condition
- Free from signs of wear, stains, odors, or damage
- Returned with all original components, accessories, and documentation
- In its original packaging when reasonably possible
- Accompanied by proof of purchase
Products that have been used during travel or show signs of use may not be eligible for return.
STARTING A RETURN
To request a return, contact TURISTOFFS™ Customer Care within 30 days of delivery.
Please provide:
- Your order number
- The item you would like to return
- The reason for your return
If your return is approved, we'll provide instructions for the next steps.
Please do not send products back without first contacting us.
RETURN SHIPPING
Unless the product arrived damaged, defective, incorrect, or otherwise required by applicable law, return shipping costs are the responsibility of the customer.
Original shipping charges are generally non-refundable.
If the return is the result of an error by TURISTOFFS™, we'll work with you to provide an appropriate solution.
REFUNDS
Once your return is received, we'll inspect the product and notify you of the status of your refund.
Approved refunds will be issued to the original payment method.
Please allow your bank, credit card company, or payment provider additional time to process and post the refund after it has been issued.
Shipping charges, duties, taxes, and other fees may be non-refundable except where required by applicable law.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your product arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery whenever possible.
Please include:
- Your order number
- A brief description of the issue
- Photos of the product
- Photos of the packaging when applicable
We'll review the issue and work with you toward the appropriate resolution.
EXCHANGES
The simplest way to exchange an eligible product is to contact Customer Care.
Exchange availability depends on current inventory. If a replacement is unavailable, we may offer another appropriate resolution.
SET YET™ PRODUCTS
SET YET™ products follow the same 30-day return policy when eligible.
After the return period has ended, qualifying manufacturing defects may still be covered under the SET YET™ 24-Month Limited Warranty.
Returns and warranty claims are different.
A return allows an eligible unused product to be returned during the applicable return period.
The SET YET™ Limited Warranty covers qualifying defects in materials or workmanship under normal intended use for 24 months from the original date of purchase.
View SET YET™ 24-Month Limited Warranty →
PRE-ORDERS
SET YET™ products may occasionally be offered for pre-order before they are ready to ship.
Unless otherwise stated on the product page, the 30-day return period begins when the product is delivered—not when the pre-order is placed.
If you wish to cancel a pre-order before it ships, contact Customer Care as soon as possible. Cancellation requests cannot be guaranteed once an order has entered fulfillment or shipment processing.
NON-RETURNABLE ITEMS
Certain products may not be eligible for return for health, hygiene, safety, personalization, or other reasons.
Products marked Final Sale are also not eligible for return unless required by applicable law.
Any return restrictions will be identified on the applicable product page or during the purchasing process when appropriate.
INTERNATIONAL RETURNS
International customers should contact Customer Care before returning an item.
Customers may be responsible for international return shipping, customs charges, duties, taxes, or other costs associated with a return unless otherwise required by law.
Additional consumer rights may apply depending on your country or region.
PURCHASES FROM OTHER SELLERS
Products purchased from an authorized third-party retailer or marketplace should generally be returned through the original place of purchase according to that seller's return policy.
SET YET™ warranty coverage, when applicable, remains subject to the terms of the SET YET™ Limited Warranty.
NEED HELP?
We're here to help make the process simple.
TURISTOFFS™ Customer Care
Email: customervip@turistoffs.com
Phone: (954) 861-8535
When contacting us about an existing order, please include your order number.
TURISTOFFS™
Curated for Those Who Move With Intention.
SET YET™
PACK READY. REST READY.
Are you Set Yet?